Returns & Exchanges
At Monos, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our streamlined process ensures that finding your perfect fit is as effortless as wearing it.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original shipping box and attach the prepaid return shipping label provided via email.
Drop Off Your Return
Hand your package to the designated carrier or visit a local drop-off point; be sure to keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing