Frequently Asked Questions
Everything you need to know about your Monos experience.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items. Simply initiate your return through our online portal to receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Custom duties and taxes are calculated at checkout so there are no surprise fees upon delivery.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments via Afterpay.
How do I care for my Monos garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each piece.